Single-Point Access to the Right Information
Brings scattered knowledge sources together in one trusted answer centre.
Talent Management · AI
Instant answers,
Instant answers,
uninterrupted experience,
with Talent Mentor.
An intelligent advisor that understands candidate and employee questions with AI and produces accurate, up-to-date, context-aware answers from your company data, procedures and processes.
- Gives single-point access to corporate knowledge.
- Offers candidates and employees instant 24/7 support.
- Reduces the repetitive question load on HR teams.
Talent Mentor
Incoming question
Answer
Your application is at the Technical Assessment stage. Your next step is the technical interview on Tuesday 12 March at 14:00; the invitation has been sent.
Sources
ATS recordsHiring Process
Answer confidence
96%
Answered directly
No routing
70%+
Question resolution rate
24/7
Instant, uninterrupted support
50%
Less repetitive HR question load
2X
Knowledge consistency and satisfaction
How it works
Understands the question. Finds the answer.
Points the way.
Talent Mentor analyses candidate and employee questions with AI, finds the most accurate answer in your own knowledge sources and presents it in context. Where needed, it automatically routes the request to the right person, team or process.
24/7 Support for Candidates and Employees
Answers questions instantly, independent of working hours.
Less Operational Load on HR Teams
Takes on repetitive questions automatically and gives HR teams their time back.
Stronger Knowledge Consistency
Makes sure the same question is answered accurately and consistently across the organisation.
More Visible Processes
Delivers up-to-date information on application, document, appointment and HR processes instantly.
A Better Candidate and Employee Experience
Creates an easier, more effective experience through fast access to information and uninterrupted support.
How it answers
An Intelligent Advisor That Combines Corporate Knowledge with Context
Every question goes through four steps: context is read, corporate sources are searched, the answer is composed and, where needed, handed to the right person.
01
Understands the Question and Its Context
The user's question
Conversation history
User need
Candidate or employee context
Subject and intent of the request
Previous interactions
02
Analyses Corporate Knowledge Sources
Company databases
Corporate documents
Procedures and policies
Rule sets
ATS and HR systems
Secure external sources where needed
03
Composes an Accurate, Up-to-Date Answer
Finds the relevant information across sources.
Interprets it against the user's need.
Produces up-to-date, context-aware answers.
Keeps knowledge consistent across the organisation.
Presents the answer clearly and understandably.
04
Routes to the Right Person or Process
Critical or sensitive requests
Matters that require authorisation
Unresolved requests passed to the right channel
Use cases
Where You Can Use Talent Mentor
From candidate experience to onboarding, from HR operations to policy questions — across eight areas.
Candidate Information and Support
Answer candidates' questions about application, assessment and hiring processes instantly.
Application and ATS Processes
Provide up-to-date information on application status, assessment stages and process progress.
Interview and Appointment Management
Answer questions about interview dates, appointments and process steps in real time.
Document and Onboarding Paperwork
Give accurate information on required documents, document status and joining steps.
Employee Information
Answer employees' questions about company practices, procedures and HR processes.
Policy and Benefits
Make information on leave, benefits, working policies and company practices easy to reach.
Onboarding Processes
Deliver everything new joiners need to know and do from a single point.
HR Operations
Cut the operational workload on HR teams by answering repetitive questions automatically.
FAQ
Frequently Asked Questions
The questions we hear most about Talent Mentor.
Talent Mentor is an intelligent advisor that understands candidate and employee questions with AI, draws on your own knowledge sources and delivers accurate, up-to-date, context-aware answers.
It analyses the user's question and its context, finds the relevant information across company data, procedures, policies and processes, composes a fitting answer and, where needed, routes the user to the right person or process.
It can answer questions about application and hiring stages, interview processes, appointments, document status, company policies, leave, benefits, company practices and HR processes.
It works with company databases, corporate documents, procedures, policies, rule sets, ATS solutions and existing HR systems. Where needed, it can also use secure external sources defined by the organisation.
Talent Mentor is not a standard chatbot serving only pre-defined replies. It analyses the user's question and its context, finds relevant information across different knowledge sources and produces answers that fit the need.
Talent Mentor draws on the up-to-date knowledge sources defined by the organisation. As corporate documents, policies and process information are updated, its answers follow the current data.
Yes. Integrated with ATS and related hiring systems, it can provide up-to-date information on candidates' application and assessment stages within their permissions.
Yes. It can answer questions about leave, benefits, company policies, company practices and HR processes in line with the organisation's knowledge sources.
It identifies critical, sensitive or authorisation-dependent matters and routes the user to the relevant person, team or workflow.
Yes. By learning company practices, knowledge sources and frequently asked questions, it delivers more consistent and accurate guidance over time.
No. By taking on repetitive information requests it reduces HR teams' operational load and helps them spend more time on employee experience, talent management and strategic priorities.
Yes. With multilingual support it can offer candidates and employees in different countries a consistent support experience in their own language.