GENERAL:

1. When you place an order through the website you are using, you are considered to have accepted the preliminary information form and the distance sales contract provided to you in electronic form.

2. Buyers are subject to the provisions of the Law on the Protection of the Consumer No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) regarding the sale and delivery of the purchased product, as well as other applicable laws.

3. Shipping costs, which include product shipment expenses, will be paid by the buyers.

4. Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer within the legal period of 30 days. If the product is not delivered within this period, the buyer can terminate the contract.

5. The purchased product must be delivered complete, in accordance with the specified qualities in the order, and, if applicable, with documents such as a warranty certificate and user manual.

6. In case the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 3 days of learning about it. The total amount must be refunded to the buyer within 14 days.

IF THE PAYMENT FOR THE PURCHASED PRODUCT IS NOT MADE:

7. If the buyer does not pay the purchase price or cancels it in the bank records, the seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARDS:

8. After the product is delivered, if it is determined that the credit card used for payment has been unjustly used by unauthorized persons, and if the sold product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, and the shipping costs will be covered by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED WITH UNFORESEEABLE REASONS:

9. If there are force majeure reasons that the seller could not foresee, and the product cannot be delivered within the specified period, the situation is notified to the buyer. The buyer can request the cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed. If the buyer cancels the order, the payment made in cash will be refunded within 14 days from the cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer it to the buyer’s account.

OBLIGATION OF THE BUYER TO INSPECT THE PRODUCT:

10. Before receiving the contracted goods/services, the buyer must inspect the product/service carefully; damaged, broken, torn packaging, etc., must not accept damaged and defective goods/services from the shipping company. The received goods/services are deemed to be undamaged and sound. The BUYER must take care of the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

11. The BUYER may exercise the right of withdrawal from the contract within 14 (fourteen) days from the date of delivery to the BUYER or the person/organization at the address specified by the BUYER, without undertaking any legal or criminal liability, provided that they notify the SELLER through the contact information below.

12. CONTACT INFORMATION FOR NOTIFICATION OF WITHDRAWAL RIGHT:

COMPANY NAME: ONE HUMAN SOFTWARE AND CONSULTING INDUSTRY TRADE CORPORATION
ADDRESS: Çeçen Sokak, Acıbadem, Akasya Residence Tower, Apartment:149, 34660 Üsküdar/Istanbul
EMAIL: info@onenewone.com

DURATION OF WITHDRAWAL RIGHT:

13. If the product purchased is a service, the 14-day period starts from the date the contract is signed. In service contracts where the service has started with the approval of the consumer before the end of the withdrawal period, the right of withdrawal cannot be exercised.

14. The expenses arising from the exercise of the right of withdrawal are the responsibility of the SELLER.

15. For the right of withdrawal to be exercised, a written notification must be sent to the SELLER by registered mail, fax, or email within the 14-day period, and the product must not be used within the framework of the provisions regarding “Products for which the Right of Withdrawal Cannot Be Used” specified in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to a third party or the BUYER, (In case the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution during the return. Order returns made for corporate invoices without issuing a RETURN INVOICE cannot be completed.)

17. Return form, the box of the products to be returned, the packaging, if any, and standard accessories must be delivered complete and undamaged.

CONDITIONS FOR RETURN:

18. The SELLER is obliged to return the total amount and the documents that put the BUYER under debt to the BUYER within the 10-day period after the withdrawal notification reaches the SELLER, and to receive the goods within the 20-day period.

19. If there is a decrease in the value of the goods due to the fault of the BUYER or if it becomes impossible to return the goods, the BUYER is obliged to compensate for the damages of the SELLER to the extent of his/her fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the product or service within the withdrawal period.

20. In case the campaign limit amount arranged by the SELLER is exceeded due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

21. Products that are prepared according to the requests or explicitly for personal needs of the BUYER and are not suitable for return, underwear bottom parts, swimsuit bottoms, makeup products, single-use products, products that are at risk of rapid deterioration or may expire, products that are not suitable for return if the packaging is opened by the BUYER after delivery for health and hygiene reasons, products that are mixed with other products after delivery and cannot be separated by their nature, except for those provided within the scope of the subscription agreement, products related to periodicals such as newspapers and magazines, electronic services instantly performed or non-material goods delivered to the consumer instantly, as well as the return of sound or image recordings, books, digital content, software programs, data recording and data storage devices, computer consumables is not possible according to the Regulation if their packaging is opened by the BUYER. In addition, the right of withdrawal cannot be exercised for services whose performance has started with the approval of the consumer before the end of the withdrawal period, in accordance with the Regulation.

22. Cosmetic and personal care products, underwear products, swimsuits, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.) must not be opened, tried, damaged, and used to be returned.

DEFAULT AND LEGAL CONSEQUENCES

23. If the BUYER defaults on the payments made by credit card, he/she accepts, declares, and undertakes that he/she will pay interest to the bank within the framework of the credit card agreement between him/her and the cardholder bank and be responsible to the bank. In this case, the relevant bank may resort to legal remedies; it may demand the expenses and attorney’s fees incurred from the BUYER and agree to pay the damages suffered by the SELLER due to the BUYER’s default of debt under any circumstances.

PAYMENT AND DELIVERY

24. You can make a Bank Transfer or EFT (Electronic Fund Transfer) to our accounts at …………, ………, banks (TL).

25. You can use your credit cards on our website for online single payment or online installment options for all kinds of credit cards. In online payments, the amount will be debited from your credit card at the end of your order.