Distance Selling Agreement

ARTICLE 1: Seller Information

Company Name: ONE HUMAN SOFTWARE AND INFORMATION CONSULTANCY INDUSTRY TRADE INC. (Hereinafter referred to as “ONENEWONE” or “SELLER”)

Address: Resitpasa Mahallesi, Katar Caddesi, ITU ARI Teknokent 3 Building No: 4, Inner Door No: B109, Sariyer/Istanbul.

Email: info@onenewone.com

ARTICLE 2: Buyer Information

Name and Surname:
Address:
Phone:
Email:

ARTICLE 3: Subject

The subject of this Preliminary Information Form (“Form”) is to inform you about the sale and delivery of the Products (“Products”), whose specifications and sales prices are stated below, in accordance with the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts published in the Official Gazette dated November 27, 2014, and numbered 29188.

ARTICLE 4: Basic Characteristics of the Goods Subject to Sale and Payment Information

4.1 The description of the Products, unit price, quantity, and payment terms are as stated in the Preliminary Information Form and have been confirmed by the Buyer.

4.2 Shipping or Delivery Fee will be paid by the Seller.

ARTICLE 5: Validity Period of Commitments

The prices stated in Article 4.1 are sales prices. Advertised prices and promises are valid until updated or changed. Prices advertised for a limited time are valid until the end of the specified period.

ARTICLE 6: General Provisions

6.1 The BUYER declares that they have read and are aware of the preliminary information regarding the essential characteristics of the product, the sales price including all taxes, the payment method, delivery and the fact that the delivery costs will be borne by the BUYER, the delivery period, and the full commercial name, address, and contact information of the SELLER, as stated on the Website, and that they have provided the necessary confirmation electronically.

6.2 The SELLER is not responsible for any direct or indirect damages that may arise due to breach of contract, tort, or other reasons as a result of the use of the Website or other data and programs.

6.3 The SELLER reserves the right to change, reorganize, or discontinue any services, products, terms of use, and information offered on the Website without prior notice. Changes will take effect on the date of publication on the Website.

6.4 The Website may contain links or references to other websites that are not under the control of the SELLER. The SELLER is not responsible for the content of these sites or any other links they contain.

6.5 The SELLER is the owner or licensee of all materials on the Website, including the overall appearance and design of the Website, all information, images, trademarks, Website domain name, logo, icon, demonstrative, written, electronic, graphic or machine-readable technical data, computer software, sales system, business method and business model (“Materials”), and all intellectual and industrial property rights related thereto, and the Materials are legally protected.

6.6 The BUYER’s personal information may only be disclosed to official authorities if requested by them in accordance with due process and only in cases where the SELLER is obligated to disclose information under the mandatory provisions of applicable legislation.

6.7 Unless a specific reason is stated, the product subject to this Agreement will be delivered to the BUYER or the person/entity at the address indicated by the BUYER by the SELLER’s contracted shipping company within a period not exceeding 30 days from the order date. All shipping/delivery fees will be detailed in the order details.

6.8 For custom-made products, the shipping date may vary, and the shipping information will be shared with the customer. For imported products, any delays arising from the import process will be added to the delivery time.

6.9 If the product(s) subject to this contract are to be delivered to a person/entity other than the BUYER, the SELLER cannot be held responsible for the recipient’s refusal to accept the delivery and any resulting damages.

6.10 The SELLER cannot be held responsible for any damages that may arise from errors and/or negligence of the shipping company responsible for the shipment of the product(s) to the BUYER. The Buyer is obliged to inspect the Products upon receipt and immediately notify the Seller of any defects found.

6.11 The SELLER is responsible for delivering the product(s) subject to this contract in sound condition, complete, conforming to the specifications stated in the order, and with any warranty documents and user manuals, if applicable.

6.12 If the SELLER is unable to fulfill its contractual obligations due to the impossibility of delivering the ordered product or service, it shall notify the BUYER before the expiry of the performance obligation period and may supply the BUYER with a different product of equal quality and price, if available.

6.13 If, after delivery of the product(s), the bank or financial institution fails to pay the SELLER the product price due to the unauthorized or unlawful use of the BUYER’s credit card by unauthorized persons, the BUYER is obliged to return the product to the SELLER within 3 (three) days.

6.14 If the product or service purchased by the BUYER is not in stock at the supplier company, the SELLER reserves the right to refund the amount paid by the BUYER.

6.15 If the SELLER is unable to deliver the product within the specified time due to force majeure or extraordinary circumstances, the SELLER is obligated to inform the BUYER. In this case, if the BUYER cancels the order, the amount paid will be refunded within 14 (fourteen) days.

6.16 In the case of payments made by credit card, the amount for the product(s) will be refunded to the relevant bank within 14 (fourteen) days after the order is canceled by the BUYER.

6.17 The SELLER reserves the right to cancel purchases exceeding the BUYER’s needs through the Website.

6.18 In the event that a transaction cannot be completed due to 3 (three) incorrect password entries, the SELLER has the right to request any information and documents from the BUYER to verify identity and credit card information.

6.19 If the product prices are listed significantly below the market price, the SELLER has the right to cancel all orders placed based on this erroneous price.

ARTICLE 7: Right of Withdrawal

7.1 In distance contracts relating to the sale of goods, the Buyer may exercise their right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the Product, without incurring any legal or criminal liability and without giving any reason.

7.2 The Buyer may notify the Seller of their withdrawal within 14 (fourteen) days by registered mail or email to the address specified in Article 1.

7.3 For return procedures, the relevant sections on the invoice sent to the Buyer must be completely filled out and signed before being sent to the Seller.

7.4 Products to be returned must be delivered in their original condition, including the box, packaging, and any standard accessories, without any damage to their salability.

7.5 The Seller is obligated to return the total amount and any documents obligating the Buyer within a maximum of 14 (fourteen) days from the date of receipt of the cancellation notice.

7.6 The shipping cost for products returned due to the right of withdrawal is covered by the Seller.

7.7 A decrease in the value of the received goods or the existence of a reason that makes return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or impossibility is due to the consumer’s fault, the consumer must compensate the Seller.

ARTICLE 8: Products for Which the Right of Withdrawal Cannot Be Exercised

The Buyer cannot exercise the right of withdrawal in the following cases:

• Contracts relating to goods prepared according to the consumer’s requests or personal needs.
• Contracts relating to the delivery of goods whose protective elements such as packaging have been opened after delivery, and whose return is not suitable for health and hygiene reasons.
• Contracts relating to goods that are mixed with other products after delivery and whose separation is not possible by nature.
• Contracts relating to services performed instantly in electronic form or intangible goods delivered instantly to the consumer.
• Contracts relating to services whose performance has begun with the consumer’s consent before the expiration of the right of withdrawal period.

ARTICLE 9: Complaints and Resolution Methods

The Buyer may submit all suggestions and complaints regarding the goods or services to the Seller via the contact information specified in Article 1. The Seller aims to resolve the issue by examining all complaints within the legal limits.

ARTICLE 10: Competent Court

The seller may submit complaints and objections to the consumer dispute arbitration board or consumer court in the place where the goods or services were purchased or where the seller resides, within the monetary limits determined annually by the Ministry of Customs and Industry.

ARTICLE 11: Other Provisions

The buyer declares that they accept the terms and conditions of this Preliminary Information Form and Distance Sales Agreement electronically.